cuanhokiLegal Notice

A user in Jakarta registers on cuanhoki with their email, submits identity documents, and deposits funds via DANA. Their account is verified within 24 hours. They can now access sportsbook markets on Liga 1 and live-dealer tables. This entire flow depends on one foundational fact: cuanhoki operates only in jurisdictions where our service is lawful.

We at cuanhoki do not claim to be licensed in Indonesia or any other specific country. We do not claim that our service is legal everywhere. We operate conditionally—only where local law permits online gaming and sportsbook activity. This legal notice sets out what you must understand before using cuanhoki.

If you are a resident of a jurisdiction where online wagering is prohibited by law, we do not offer our services to you. Accessing cuanhoki from such a jurisdiction is your decision and your risk. We reserve the right to suspend or terminate your cuanhoki account if we determine you are accessing from a restricted jurisdiction.

Service availability and jurisdiction eligibility on cuanhoki

cuanhoki is an online sportsbook and casino platform. We offer sportsbook markets on football tournaments (Liga 1, Piala AFF, Champions League, Premier League), live-dealer casino tables (blackjack, roulette, baccarat, Dragon Tiger), and slot games (Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways). We also offer esports markets on Mobile Legends, Free Fire, and PUBG Mobile. These services are available only where applicable law permits.

To use cuanhoki, you must be at least 18 years old and a resident of a supported jurisdiction. Your IP address and registered location determine eligibility. We do not permit access to cuanhoki from jurisdictions where online gaming or sportsbook activity is prohibited. If we detect access from a prohibited jurisdiction, we will suspend your cuanhoki account and withhold any funds pending legal review.

Your responsibility to verify local law on cuanhoki

You are responsible for verifying that access to cuanhoki and your participation in sportsbook selections, casino sessions, and slot play comply with the laws of your jurisdiction. We do not provide legal advice. We do not warrant that cuanhoki is legal in your location. If you are uncertain whether cuanhoki is lawful where you reside, do not register. Contact a local legal professional if needed.

cuanhoki does not operate under a specific national license. We do not claim regulatory approval from Indonesia, Malaysia, Thailand, the Philippines, Singapore, or any other country. Our legal framework is determined by the jurisdiction where our operator is registered. This framework permits us to offer services only to users in supported jurisdictions.

Legal certainty: cuanhoki does not make claims about whether our service is lawful in your jurisdiction. You alone bear responsibility for determining whether using cuanhoki complies with local law where you live.

cuanhoki account terms and payment compliance

When you register on cuanhoki, you must provide accurate, current information: your legal name, date of birth, email, and residential address. We verify this information via government-issued photo ID (passport, driving licence, national ID) and address proof (utility bill, bank statement). We store these documents encrypted and use them only to verify your identity and prevent fraud. We do not use KYC documents to profile you or build marketing segments.

We accept deposits via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and bank virtual accounts (mobile banking, local payment, online payment, e-wallet). We do not accept payment methods from users in prohibited jurisdictions. If your payment method is registered in a restricted jurisdiction, we may reject your deposit and close your cuanhoki account.

We at cuanhoki operate conditionally. Our services are available only where local law permits. You are responsible for verifying that cuanhoki is lawful in your jurisdiction before registering.

cuanhoki legal framework

Our commitments and legal contact on cuanhoki

We at cuanhoki commit to fair settlement of sportsbook selections and casino outcomes. All sportsbook markets are settled according to official results published by the relevant league or sporting body. Live-dealer tables operate with real dealers and transparent rules. Slot games use certified random-number generators; we do not manipulate outcomes. If you believe a settlement is incorrect, contact our support team within 30 days. We investigate disputes within five business days and provide a written response.

We undertake to keep your cuanhoki account data encrypted, secure, and confidential. We do not sell your data to third parties. We share payment information only with payment processors and anti-fraud services, as necessary to process deposits and withdrawals. We retain your personal data only as long as required by law or platform operations. Once you close your cuanhoki account, we delete your personal data within 60 days (except KYC documents, which we retain for seven years for regulatory compliance).

We do not process account closures, withdrawals, or KYC reversals if your cuanhoki account is subject to a legal investigation, outstanding tax inquiry, or fraud investigation. We may be compelled by law enforcement or regulatory authorities to freeze your account and disclose your data without your consent. We will notify you of such disclosure if legally permitted to do so.

Contact cuanhoki for legal and compliance inquiries

For questions about cuanhoki's legal status in your jurisdiction, contact our legal team via the support email listed in account settings.
For account verification issues, KYC document rejection, or account suspension on cuanhoki, contact our support team via in-app chat or email. We respond within one business day during weekday business hours.
For withdrawal delays, settlement disputes, or technical issues on cuanhoki, our support team investigates within five business days.
For data access requests, account deletion, or privacy concerns, submit a request via our support team. We respond within 30 days at no cost.
For holiday closures (Idul Fitri, Idul Adha, Imlek, and other observed holidays), cuanhoki support response times may extend by one to two business days.

This legal notice applies to all users of cuanhoki, regardless of location. We review and update this notice periodically. Continued use of cuanhoki after updates signals your acceptance of revised terms. Services on cuanhoki are available only where local law permits. If you do not agree with any provision of this notice, do not register or use cuanhoki.