cuanhoki Privacy Policy

This page describes what we collect when you use cuanhoki on your Android device, iOS browser, or desktop, and how we keep that data protected. We at cuanhoki operate an online sportsbook and casino platform available only where local law permits. When you access cuanhoki via mobile app, web browser, or progressive web app, your personal data is collected, processed, and stored according to the standards outlined below.

We take data protection seriously. Your cuanhoki account information, payment details, and device identifiers are encrypted during transmission and storage. We do not sell your data to third parties. We do share minimal information with payment processors (DANA, e-wallet, mobile banking, local payment, online payment) and anti-fraud services only as necessary to process deposits and withdrawals. This privacy policy applies to all users of cuanhoki, regardless of location.

By registering on cuanhoki, you consent to the data practices outlined in this policy. If you have questions about how we handle your information, contact our support team via in-app chat or email. We respond to privacy inquiries within five business days.

What we collect and how we use it on cuanhoki

When you register on cuanhoki, we collect your email address, a chosen username and password, and your date of birth. We use email to send account updates, promotional offers (which you may disable), and security alerts. We never share your email with third parties outside our payment processors and support providers.

When you submit KYC documents for account verification, we collect scanned copies of your government ID and address proof. We store these documents encrypted on secure servers for seven years (required by financial compliance regulations). We do not use KYC documents for profiling or marketing; they are used solely to verify your identity and prevent fraud.

Our cuanhoki payment processing and data sharing

We collect payment information when you deposit via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank virtual accounts (mobile banking, local payment, online payment, e-wallet). We do not store your card numbers or full bank details; we store only a transaction reference and the last four digits of your payment method for reconciliation. Payment processing is handled by PCI-compliant third-party processors who encrypt all card data. We share your name, email, and transaction amount with these processors; we do not share your full payment credentials with anyone.

Anti-fraud services on cuanhoki receive your device IP address, location, and transaction history to detect fraudulent deposits and withdrawals. This information is used only for fraud prevention and is deleted within 90 days if no fraud is detected.

Jurisdiction note: We store cuanhoki account data on servers located outside your jurisdiction. Access to cuanhoki by users in Jakarta, Surabaya, Bandung, and other regions is subject to these cross-border data transfers, which we perform under standard contractual clauses and encrypted transport.

Device, browser, and cookie data collected by cuanhoki

When you access cuanhoki via your mobile device or desktop browser, we collect your device type (iOS, Android, or browser version), operating system, and unique device identifier. We use this information to optimize performance, detect app crashes, and tailor the mobile interface. We do not use device data to profile you or build marketing segments.

We use cookies and similar tracking technologies (local storage, session tokens) to keep you logged into cuanhoki, remember your deposit preferences, and track your navigation within the platform. We use first-party cookies only; we do not use third-party advertising cookies. You may disable cookies in your browser settings, though this may limit cuanhoki functionality.

We at cuanhoki encrypt your account data in transit and at rest, share minimal information with payment processors, and retain personal data only as long as required by law or platform operations.

cuanhoki privacy commitment

Your rights and our data retention on cuanhoki

You have the right to request a copy of all personal data we hold about you on cuanhoki. Submit requests via our support team; we provide this data within 30 days at no cost. You also have the right to request deletion of your cuanhoki account and associated personal data. Once deleted, we remove all account information (username, email, transaction history) within 60 days, except KYC documents, which we retain for seven years for regulatory compliance.

We do not process deletion requests if your cuanhoki account has outstanding withdrawals, active disputes, or suspected fraud. In these cases, we retain your data until the matter is resolved. We may also retain aggregated or anonymized data (e.g., "X users in Jakarta wagered on Liga 1 markets on Y date") for analytics, which cannot identify you personally.

Data breach and contact on cuanhoki

If we discover a data breach affecting cuanhoki users, we notify you via email within 72 hours and provide information on how to protect your account (e.g., reset your password, enable two-factor authentication). We also contact relevant data-protection authorities as required by law.

To request your data or delete your cuanhoki account, email our support team.
To report a security concern, contact us via in-app chat or email immediately.
To opt out of promotional emails from cuanhoki, use the unsubscribe link in any message or adjust your notification preferences in account settings.
Services on cuanhoki are available only where local law permits; our data processing complies with applicable privacy regulations in supported jurisdictions.

We review and update this privacy policy periodically. Significant changes are communicated via email to all active cuanhoki users. Continued use of cuanhoki after updates signals your acceptance of revised terms. This policy was last updated in 2025 and applies to all users of cuanhoki across all platforms and jurisdictions.