cuanhoki Platform Account Terms
We at cuanhoki set out these terms to clarify the conditions under which you access our platform, open an account, deposit funds, and participate in sportsbook selections, live-dealer casino sessions, and slot games. These terms apply to all users who register on cuanhoki, regardless of location.
By creating a cuanhoki account, you agree to abide by these terms. We reserve the right to update terms at any time; continued use of cuanhoki after updates signals your acceptance of revised terms. We undertake to keep our terms clear, fair, and aligned with the jurisdictions where we operate. Your rights and obligations on cuanhoki are set out below.
Services on cuanhoki are available only where local law permits. If you access cuanhoki from a jurisdiction where our service is restricted or prohibited, we reserve the right to suspend your account and withhold funds until legal clarity is obtained.
Account eligibility and opening on cuanhoki
To open a cuanhoki account, you must be at least 18 years old and a resident of a supported jurisdiction (determined by IP address and registered location). We do not permit minors, corporate entities, or individuals using false identities. Your registration email must be unique and valid; we send a confirmation link within minutes of sign-up. You verify ownership by clicking that link within 24 hours; unverified accounts cannot deposit or withdraw.
Once verified, you submit KYC documents: a government-issued photo ID (passport, driving licence, national ID) and proof of address (utility bill, bank statement, or rental agreement) dated within the past three months. We process KYC approvals within 24 business hours. Your account is live once documents are accepted; you may then deposit and place selections on cuanhoki markets.
Our cuanhoki deposit and withdrawal policy
We accept ten payment methods: DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and bank virtual accounts via mobile banking, local payment, online payment, and e-wallet. Deposits via e-wallets (mobile banking, local payment, online payment) settle within subject to verification. Bank virtual-account deposits clear within one to two business hours on weekdays; weekend or holiday deposits (Idul Fitri, Idul Adha, Imlek) may clear on the next business day. We do not process deposits or withdrawals outside banking hours.
Withdrawals return to your original deposit method. We process withdrawal requests during business hours Monday through Friday; settlement occurs within one to three business days depending on your bank's processing speed. Withdrawals from cuanhoki accounts in Jakarta, Surabaya, Bandung, and other Indonesian cities follow the same timeline. We do not process withdrawals for accounts with outstanding KYC verification or active disputes.
Sportsbook selections and live-casino sessions on cuanhoki
Sportsbook markets on cuanhoki (Liga 1, Piala AFF, Champions League, and other football tournaments) open on set schedules and close five to ten minutes before events start. We do not accept selections once markets close. You may modify or cancel your selections before closure; cancellations refund your stake to your cuanhoki balance immediately.
Live-dealer casino sessions (blackjack, roulette, baccarat, Dragon Tiger) run continuously. Your session balance is separate from your account balance but funded from the same deposit. Winnings settle to your account balance when you exit the table. We are not liable for technical disconnections during live sessions; you may reconnect within 60 seconds without losing your stake.
Our policies and your rights on cuanhoki
Bonus and promotional terms
Promotions on cuanhoki (deposit bonuses, free spins, cashback) are subject to separate promotional terms displayed at time of offer. Bonuses are non-withdrawable in most cases; you must meet wagering requirements (play through the bonus amount a specified number of times across eligible games) before bonus funds become withdrawable. Free spins winnings are typically withdrawable after wagering is met. We reserve the right to withdraw promotional offers without notice.
Dispute resolution and liability limits
If you dispute a settlement, lost selection, or technical issue, contact our support team via in-app chat or email. We investigate disputes within five business days and provide a written response. We are not liable for losses caused by your failure to keep your password secure, network interruptions beyond our control, or your misunderstanding of market rules. Our maximum liability per dispute is the amount you wagered on that selection or session.
We at cuanhoki commit to fair selection outcomes, transparent settlement, and accessible support for all account holders on our platform.
Data handling and account security on cuanhoki
Your cuanhoki account data is encrypted in transit (SSL/TLS) and at rest. We store payment details only long enough to process deposits and withdrawals; we do not retain credit card numbers. Your password is hashed and never transmitted unencrypted. We support optional two-factor authentication for additional security. You are responsible for keeping your password confidential; we are not liable for unauthorized access if you share credentials.
We comply with data-protection laws applicable in your jurisdiction. You may request a copy of your personal data or request deletion via our support team; we respond within 30 days. Account closure is permanent; we retain KYC documents for seven years for regulatory compliance, but all other account data is deleted within 60 days of closure.
Jurisdiction and governing law
cuanhoki operates under jurisdiction-restricted access. Services are available only where local law permits online gaming and sportsbook services. We do not claim to be licensed in Indonesia or any other specific jurisdiction; our legal framework is determined by the jurisdiction where our platform operator is registered. Access to cuanhoki by residents of unsupported jurisdictions is at your own risk. We may suspend or terminate your account if we determine you are accessing cuanhoki from a restricted jurisdiction.
These terms are governed by the laws of our operator's registration jurisdiction. Any dispute arising from cuanhoki terms, account settlement, or service disruption is subject to binding arbitration, not court proceedings. Contact our support team to initiate dispute resolution or request clarification on any term outlined above. We remain available to account holders via email, in-app chat, and phone during business hours.